Our core mission at CarfaxForSale.com is to ensure your financial security when purchasing a vehicle. This policy is designed to allow you to purchase our Vehicle History Reports (VHRs) with complete confidence in our quality and commitment to service.
1. Core Guarantee and Eligibility
We guarantee a full refund for any purchased Vehicle History Report (VHR) that falls within the following conditions:
A. Quality and Suitability Guarantee
You are eligible for a full refund if the quality of the report provided (based on NMVTIS and other sources) is unsuitable for your financial decision-making process or fails to deliver the promised features.
14-Day Window: You must notify us of your decision and initiate the refund request within 14 calendar days of the original purchase of the report. The refund period begins the moment the payment transaction is confirmed.
Initiation: The refund is initiated after your first official contact with our support team, where you must provide the VIN and a brief explanation of the reason for the quality dissatisfaction.
B. Non-Delivery Guarantee (Failure to Generate)
If our database systems fail to generate a report for the specific VIN you provided (meaning no data is available), we will issue a full refund immediately.
2. Technical Support and Delivery Issues
In cases of technical or delivery failures, we follow a simple and rapid troubleshooting protocol:
2.1. Report Not Received in Email
If you do not receive your report instantly after payment confirmation:
Action: Please check your spam or junk folder first. If the report is still missing, notify us immediately.
Resolution: Our team guarantees to resend the report manually to your specified email address after verifying your transaction.
2.2. Payment Processed, No Report Displayed
If your payment was successful but the report did not display on the screen or in your personal dashboard:
Action: Contact our technical support team immediately. Please provide the VIN number and the time of the transaction.
Resolution: Our team will manually verify the transaction and report generation status. We will send the report manually via email to ensure you receive your purchase without delay.
Contact for All Cases:
To initiate any request, please contact our dedicated support team here: Email:support@carfaxforsale.email
3. E-E-A-T Disclaimer and Limits of the Report
For complete transparency and to maintain our high Trustworthiness score with third-party verification services, we require buyers to understand the limits of a VHR:
Data Limitations: The Vehicle History Report is based on data provided by external entities (DMV, insurance carriers, auctions). The report may not contain all records if an incident was not properly reported to these sources.
Mechanic Inspection Required:The report does not and cannot replace a professional pre-purchase mechanical inspection. The VHR is an essential tool for assessing financial and title risk, but it cannot detect current mechanical wear, structural damage not reported to insurance, or cosmetic issues. We assume no liability for mechanical or structural defects not documented in public databases.
By purchasing a report, you confirm your understanding that the VHR is a data audit, not a physical inspection.